“I have stayed several times in this hotel and my general opinion is that it has a good standard ; but some things have changed with years and not for the best. The main positive thing is the staff who is very kind and attentive, especially in the bar. The quality of the room is what you can expect for this kind of hotel : confortable, clean , impersonal, functional. Bedding is good. I had made a reservation for an executive room, as usual. In my previous stay , you got acces to the executive lounge , which was a private salon , on the top floor , nice view, very quiet, with complimentary drinks throughout the day and a little buffet around 6pm. They have closed this salon and you get the same service , but at the bar. It is ok, the staff is charming, the food at the little buffet is very nice. But it doesn’t feel the same. They also have closed the pool , though the covid situation doesn’t require it anymore. I also miss the doorman in his beautiful red coat and the beautifully decorated reception area. They have redecorated in a pale sad colourless IKEA style. Really a pity. The hotel is a little outside the center but a very good point is that you are 1 min walk from a very convenient bus stop, with plenty of very useful busses, and 7 minutes walk from two tube stations.”

“To start off with I must say the staff and management at this hotel are very receptive and helpful and worked very hard to help us solve our problems. The customer service at this hotel must be commended. However, this hotel has some major issues that cannot go unnoticed. First off, the executive lounge at this hotel is quite literally a scam. On the hotel's website the lounge claims to be an actual space within the hotel to relax in that has panoramic views of the city. This is not the case at all as the "executive lounge" is just a restaurant and the only perk of having lounge access is that you get free drinks and breakfast. Also the air conditioning for he most part at this hotel does not work and the hotel staff don't have the information to know if it even works in your specific room leaving you often stranded with unknown information regarding this. For a high end hotel in London not having air conditioning in the summer is pretty unacceptable, especially when the hotel's website claims to have air conditioning. Lastly, the rooms at this hotel are far worse than what the website makes them out to look like. Very small and crammed spaces especially the bathrooms and much worse in quality than what they are displayed like on the website. Overall, the customer service is great at this place but the other major problems cannot be ignored. Would not recommend staying at this place.”