“Selected this hotel due to its proximity to the harbor and lower cost (than other properties), using my AAA discount. Just prior to arrival, I read several negative reviews and was nervous about what to expect at that point. Yes, our views of downtown also show a lot of construction -- but that hardly is the hotel's fault. Valet was $50 per night...just $11 more than self-park per night...so in the big scheme of things, not so bad. Comparable with other larger cities. Room was spacious, bed and sheets were comfy, shower was great (solid pressure and good heat), and the AC was able to cool the room down (some hotels limit this to 65 degrees). Someone also mentioned that the room wasn't made up by housekeeping daily - and I'm not sure how it is in Boston, but everywhere we've traveled since March 2020 has limited this due to COVID (less contact and reduced staff). Prices in general on the east coast are higher than the Midwest (where we are from) but this hotel is comparable in price to what is charged in Grand Rapids or Detroit (Michigan). Selecionei este hotel devido à sua proximidade com o porto e custo mais baixo (do que outras propriedades), usando meu desconto AAA. Pouco antes da chegada, li vários comentários negativos e estava nervoso sobre o que esperar naquele momento. Sim, nossas vistas do centro da cidade também mostram muita construção - mas isso dificilmente é culpa do hotel. Manobrista foi de US$ 50 por noite ... apenas US$ 11 a mais de auto-park por noite ... então, no grande esquema de coisas, não é tão ruim. Comparável com outras cidades maiores. O quarto era espaçoso, a cama e os lençóis eram confortáveis, o chuveiro era ótimo (pressão sólida e bom calor), e o ar condicionado era capaz de esfriar o quarto (alguns hotéis limitam isso a 65 graus). Alguém também mencionou que o quarto não era arrumado diariamente - e não tenho certeza de como é em Boston, mas todos os lugares que viajamos desde março de 2020 limitaram isso devido ao COVID (menos contato e equipe reduzida). Os preços em geral na costa leste são mais altos do que no Centro-Oeste (de onde somos), mas este hotel é comparável em preço ao que é cobrado em Grand Rapids ou Detroit (Michigan).”

“Despite the negative reviews, we thought to give this hotel a try. After spending 2 nights and 1000$ CAD, it lived up to it’s negative reviews.First, wifi was an additional 20$/night which is totally unacceptable for a hotel that charges 500$ CAD a night.Second, we did not receive any housekeeping while we were out enjoying the city. When we came back around 4pm, the room looked exactly like we left it. We complained to management and they offered to send a housekeeper at 5 pm when it was too late - we were tired and getting ready to take a nap.Last, after complaining to management, we asked for complementary breakfast for the next day. They only offered us 1 complementary breakfast for a family of 3. Really? Was the extra 20$ worth leaving a customer unhappy?This was the management’s chance to redeem themselves by satisfying an unhappy customer. Instead, the manager called us a liar and told us to leave if we didn’t like it. Great job buddy, you really handled that one smoothly 👍I’m sure they’ll respond to this review with a generic answer that will give the perception of meaningful action being taken but nothing will be done in the end.Don’t take my word for it though, read the other negative reviews and you’ll see a common pattern repeat itself.”