Hotel Riu Jalisco

Hotel Riu Jalisco

Av.de los Cocoteros, Lote K, Riviera Nayarit - Nuevo Vallarta, Near Plaza Lago Real Shopping Center, Nuevo Vallarta, 63732, Mexico

Rating

3.8

Price Level

$$$

Rooms

700

Pets

Jan

Hotel Riu Jalisco, Nuevo Vallarta

Overlooking a stunning white sand beach, the Hotel Riu Jalisco is the ideal place to enjoy an unforgettable vacation with your family or friends. This all-inclusive hotel in Vallarta, Mexico offers you a wide array of options in its spacious facilities so that you can enjoy RIU Hotels & Resorts' exclusive service. All of the rooms at the Hotel Riu Jalisco are perfectly equipped to offer you all the amenities you could want. In your room you will have satellite TV, air conditioning, a safe, a minibar with a drink dispenser and a balcony or terrace from which to enjoy the stunning surroundings of this hotel in Vallarta. At this all-inclusive hotel in Vallarta you will find 2 pools with swim-up bars where you can cool off and enjoy the Mexican Sun. We also offer you direct access to the beach where you will find a private area for hotel guests. If you want to relax, visit the Renova Spa, a wellness center with beauty services, a variety of treatments, a hydromassage bath and a sauna, so that you return from your vacation feeling as good as new. At the Hotel Riu Jalisco restaurants you will be able to enjoy an authentic gastronomic experience, thanks to delicious dishes prepared by our chefs especially for you. You can choose between the best Asian, Mexican and Italian food or you can enjoy an authentic steakhouse at the beach restaurant. In addition, the American buffet breakfast with show cooking stations will give you the energy you need to enjoy your stay to the fullest. At this Mexican complex, a fun time is guaranteed thanks to our entertainment programs and the various sports you can enjoy at our facilities and around the hotel, including volleyball, windsurfing, golf or kayaking. At the Hotel Riu Jalisco kids will enjoy the Riu Land kids’ club activities at our facilities designed especially for them, such as the kids pool and the playground, and adults will discover the best nightlife at the hotel's nightclub. In addition, our live shows for all audiences will ensure the whole family has fun on their vacation.

Price & Availability

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Overall

Good

3.8

985 reviews

1735

2054

1000

582

497

Customers Review

Value 4

Location 4.2

Cleanliness 4

Comfort 3.8

Neighborhood 4.2

Amenities 3.8

Condition 3.8

Quality 2

Recomendation 71.2%

“This resort has increadible food, increadible entertainment staff, and a spectacular beach.However, the hotel itself is in need of upgrading...2 out of 3 kids pool slides are taped off with causion signed and blocked completely...which imeadiately looks shabby and grubby. And the booking system is atrocious...We had a group of 12 family members coming and asked to be in a similar area...not nessesary to be beside...but on one floor or wing would've been great. I called 4x to get notes put on each account and to get through from booking to the actual hotel. I was told that everything is based on availability at the time of check-in...but that they would do their best and notes on acounts would help...as well as to call back 2 weeks before and confirm the notes were there and email the front desk as a back up. So I did exactly as told. Upon arrival we were spread all over the resort. ...we got a few moved around...over the next few days. But we were still wide spread. We managed to let that go pretty quickly once we were all settled. However after the first night, air conditioning didn't work in 2 rooms and was stuck on 18 degrees in a third....it took from Saturday-Wednesday for them to keep comming, trying to fix it(unsuccessfully), before they agreed to move 2 of us, by telling us to come down and check if there were any rooms available the next morning, be ready at 11am to move our bags to storage and check out....and then be ready to recheck in at 4pm -for 3 days straight! Which is completely unreasonable on a 7 day vacation...and we were trying to book an off resort zipline excursion with the entire family on this once in a lifetime trip.... This was increadibly frustrating. Eventually they were able to move the eldest couple in the group to a new room on the Wednesday...and we gave up on the rest ... because honestly, it was ruining our trip. We went on our excursion on Thursday and came back to the same couples (new room) air conditioning had died again....!! Again they came and tried to fix it multiple times and then said that the 24degrees that it started cooling the room to was acceptable...(meanwhile ours was still stuck on 18...). They said they could go through the checkout process again the next morning if a new room was available....but that was just stressing them out more. So they left it for the last two nights, sweaty and sticky...and then they went home. They sent up a bottle of champagne for the 'trouble'. And that was that. Just awful service at the front desk...I actually cried for my parents because they were being far to gentle about the whole thing and I just felt like they were getting completely taken advantage of...So, all of that to say the rooms are desperately in need of new equipment...new air conditioning, new tiling, new elevators..(new front desk staff...ha!).Other than the nights/rooms....this resort is spectacular...honestly the food was super awesome...we came with milk allergies, celiac disease, diabetes and keto diets...lol...and didn't have one issue! So I can't say enough about the food service. Cleaning staff were also superb! Made my youngest a bunch of towel animals...and then made her a special towel teddy bear to play with their others and she slept with it for the remainder of the stay....it was really sweet... Entertainment staff were a blast, and really engaging with our 12 year old.I would like to give half of the staff and location 5 stars and some rooms/pools/staff 1 star...but alas...this is the trouble and it's median is 3. So 3 stars it is for the Rio Jalisco. If it gets renovated, we might think about returning, but not in the near future unfortunately.Would've really appreciated an apology from the desk staff after all of the trouble that we went through, I think we could still fight it...but that's what left the worst taste in our mouth... gladly we got to experience the great parts as well.”

— Danielle Garden

“The resort itself is lovely. The grounds are lavish and beautifully up kept. The staff is generally quite friendly and happy to help you. The pools are clean and so were the rooms.As many of the other reviews state, the food is lack-luster. Don't go there expecting out of this world food - it's very plain.My biggest complaint is that while I was changing, a male employee walked right into my room. He was obviously apologetic and it was clearly a mistake, however that's a big mistake to have happen. As a woman it's extremely uncomfortable to say the least, and as a covered Muslim woman, it's like a nightmare. The hotel had us fill out a report and they promised to look into it. About two days later we got a call from administration that said 'We are sorry, it won't happen again'. That's it.They offered for me to speak with their PR manager in the lobby, but my baby was about to sleep. They did not offer another time or any type of alternative arrangement. I was extremely disappointed in their response. I would return to another Riu resort, but not Jalisco simply based on their response to this issue.”

— Aisling Douglas

Overall Good, 3.8

Value 4

Location 4.2

Cleanliness 4

Comfort 3.8

Neighborhood 4.2

Amenities 3.8

Condition 3.8

Quality 2

Recomendation 71.2%

Fili Torres

Sep 09, 2021

Excelente calidad en vinos, la comida muy bien y protocolos de sanidad bien cuidados!

•Fer Rmz•

Sep 09, 2021

Buen hotel todo incluído, un bonito espacio para pasar tus vacaciones en familia y amigos!🌅🏖️🍃

Pana Porras

Sep 09, 2021

IT's a good place for stay and enjoy the sea, the Food and the drinks, it is good for enjoy with your friends and family just i think that they need more elevators because you need go to the lobby for use the elevators, and if you have a room far away of the elevadores you need use the steps.

Hayde Beltran

Sep 09, 2021

Super super bonito

Pablo Vazquez Villagomez

Sep 09, 2021

Una cadena de hoteles que cuentan con un excelente servicio, desgraciadamente no se si sea por protocolos de esta contingencia, pero siendo las 11:30pm te apagan las luces de las áreas comunes, entiendo la suspensión del servicio, pero el que te apaguen las luces en estancias comunes no es a mi parecer un buen punto.

Pablo Vazquez Villagomez

Sep 09, 2021

Mario Oliva medina

Sep 08, 2021

el 80 % bien el otro resto mal. no cumplen con el resurtido del frigobar. sus habitaciones muy pequeñas. las camas son individuales.

Pana Porras

Sep 06, 2021

Guillermo del valle

Sep 02, 2021

Mal servicio Hotel que promete mucho y te llevas muy mal servicio y mala atención. Los que atienden servicio al cliente son gente que no está preparada para resolver problemas que se incrementan por ser un hotel muy viejo y con poco personal .... Urgente que cambien a su gerente por su mala administración o van a tronar pronto. No gasten su dinero aquí en este lugar porque es algo caro y el servicio es pésimo. Aire acondicionado malas condiciones Mal servicio en atención a clientes.

Edie W

Sep 02, 2021

The staff was friendly and excellent.They followedthe COVID rules and mostly everyone wore EVER!!! a mask. The service was also Great! The food was the BEST FOOD I HAVE EVER HAD AT A RESORT!!! EVER!!! I will be back!!!

Guillermo del valle

Sep 02, 2021

Eduardo Serra

Sep 02, 2021

Las mejores vacaciones que he tenido. La verdad un excelente servicio atención de sus trabajadores.Ejem la Sra. Rosario en un restaurante y Armando servicio en la alberca de en medio.Gracias a todos y saludos. Visitenlo

Jorge Arturo Díaz Pulido

Sep 02, 2021

Ah la llegada al hotel nuestra primera impresión no fue muy buena, para hacer el checking fue muy lento por el poco personal que había y por lo tanto no hubo quien nos ayudara con las maletas, Con el paso de los días pudimos percatarnos que la limpieza de los pasillos era deficiente. La habitación que nos tocó estaba limpia y cómoda pero el agua se salía del área de la regadera a la hora del baño. El Aqua bar Desafortunadamente también estaba muy mal atendido y la limpieza no era buena.Las áreas naturales tienen una vista muy bonita sobre todo junto a la playa que te hacen está realmente en contacto con la naturaleza, el jardín principal es grande y junto con su fuente hacen del lugar uno muy especial para tus recuerdos.Las albercas están bonitas amplias y limpias, los pasillos y corredores para llegar a ellas tienen una vista adornada con mucha naturaleza, los animadores saben hacer su trabajo y son muy atentos.El show nocturno que ofrece el hotel en su auditorio es de muy buena calidad y ofrecen un espectáculo con muy buen ambiente, hay un bar junto a este donde puedes seguir disfrutando de tus bebidas preferidas, recomendamos el mango tango con y sin alcohol.La razón principal por la que regresaríamos al riu es por la comida deliciosa y tan variada que nos ofrecen, cada platillo que tuvimos oportunidad de probar era realmente muy bueno, tanto que en ocasiones comíamos de más. Papas al horno gratinadas, albóndigas, pescado, chuleta de cerdo, y todos los guisados con carne sin duda son un manjar. Los postres también son deliciosos la nieve de vainilla sin duda un fue un hit para nosotros.Muy recomendable para ir en familia.

Edie W

Sep 02, 2021

Alfonso Lugo

Aug 26, 2021

RIU Jalisco All Inclusive Hotel– Pleasant surprise Saw an add on my Instagram and though this was too good to be true. I have traveled many places in Mexico, and this was my first stay with RIU brands.Overall, we had a terrific experience.Airport transportation was ready and waiting for us. 25 minuets later we arrive to a friendly greeting. Front desk was friendly and helpful to all our questions. Our rooms were ready and we loved the accommodations. Full stock bar and fridge. Comfy big bed big bathroom and a view of the courtyard with the fountain. Daily housekeeping was excellent. We found the choice of Restaurants very good with plenty of choices for vegetarian eaters. The staff went beyond to accommodate us at every meal. Gabriel our Favorite Bartender was ready to greet us each evening with his best cocktails.Thank you RIU Jalisco for an enjoyable summer vacation. Yes we loved the August thunder showers and how lucky to see lighting strike a palm tree during our dinner.Future guest please show your appreciation to the staff. They all work hard so we don’t have to. Looking forward to my next stay.

Alberto Díaz

Aug 19, 2021

Comida requintada. Todas as medidas de segurança da Covid. Poucos convidados, todos muito bem comportados com suas poucas exceções. Uma equipe incrível cuida de você. Linda praia. Grande experiência.

Alberto Díaz

Aug 19, 2021

Comida exquisita. Todas las medidas de seguridad por Covid. Pocos huéspedes, todos muy bien portados con sus contadas excepciones. Personal te atiende increíble. Playa hermosa. Gran experiencia.

Ruben Reyes

Aug 19, 2021

Best hotel i've ever been..great atmosphere. Great service..first class shows..entertainment prople very good at their jobs...specially this shorty lady i believe her name its SARAHÍ..Keep up the good work

Shawn Gibson

Aug 11, 2021

Nice resort. Every time I left my room. Always.....had to get another room key. Very very inconvenient. They truly....need to fix that problem. As I went to change my room key a few times......Thier were other guests who had the same problem.😌😌😌

H. M.S.K.

Aug 10, 2021

Was there for a location wedding. Our room was not ready when we got there. Waited for three hours before a room "not ours" was ready. We spent one night in it and then moved to the one we paid for. We did however get a discount. The buffet room and the steak house (beachside) were excellent, the snack bar upstairs was lacking and the Asian restaurant needs an overhaul on their sodium addition in their recipes. Everything was too salty. The all inclusivity is great.,Rooms and premises were clean. Staff was friendly . Dr.makes room calls and one is on duty/on call 24/7.All in all a decent place.

Liz Ibarra

Aug 09, 2021

As an individual who never writes reviews, my experience at this hotel was so poor I had to take a minute to write one. Do not waste your time here, the food and drinks are mediocre, the pool and entertainment were indeed entertaining but not necessarily family appropriate, the staff is rude for the most part, especially the staff at the reception area. The rooms are older and house cleaning is not careful, they took our clothes out of the room and where never returned. The overall of the hotel is very dirty. Would not recommend.

Cesar Acosta

Jul 09, 2021

Its an experience, if you have little ones, these is the place, the people in the area is great, they are several reatautants, no reservation needed, beautiful pool, they have a daily show every night! You get what you paid for, only advise, bring a lot of 1's or get 20 pesos to tip personel, remember they don't live from your smile. Great place!

Ericka Sobers

Jul 04, 2021

HONEST REVIEW... This was absolutely the worst hotel I've ever stayed at. The room and towels smelled like mildew EVERY DAY, even after the housekeeper came. Between the beds smelled like pee and so does the elevators. The bathroom in the room was nasty and the TV clearly needs to be replaced being that I can see the light bulbs. The food in every restaurant was nasty. You don't get a comforter for the bed only a thin sheet and you can't adjust the ac so you freeze at night. NEVER AGAIN!

Flor Guadalupe Larios De La Torre

Apr 09, 2021

Excelente super recomendado

kimberly ross

Apr 03, 2021

This was my first time staying at an all inclusive resort and I had an idea in my mind of what to expect. The grounds were beautiful and well maintained, however the rooms needed updating. It was very difficult communicating with staff due to our inability to speak Spanish. I would not recommend this resort to non-Spanish speaking individuals. We went on this trip to celebrate my grandson’s birthday and our last night there we planned to go to the steakhouse at the resort. The waite staff didn’t check on us to see if we needed anything (possibly due to language barrier) but we never received his cake and ice cream to celebrate his 13th birthday. Very disappointed.

Marndis Curcija

Feb 08, 2021

One of the best resorts I’ve been at. The staff is amazingly nice, the staff are the most welcoming people. Food was amazing and always fresh. I will definitely go back! Thank you Riu for allowing me to spend a great time with you.

Juan Villegas

Oct 24, 2020

Es buen hotel buena comida pero en limpieza les falta mucho sobre todo en baños comunes y las albercas muy sucia a mi parecer con arena dentro de la piscina y asta pelos flotando muy sucia el agua perece de balneario creo a mi punto de vista q les falta meter una alberca más es mucha cantidad de gente para las las albercas valga la redundancia

Arturo Flores

Oct 24, 2020

Muy bonito complejo hotelero, lastima que no tuve una buena atención, en primera llegando 20 minutos antes de las 12:00 nos negaron la entrada al hotel y si queríamos entrar había un costo extra de $800.00 pesos, es la primera vez que me dan una bienvenida de la peor manera. El año pasado fuí al Gran Kristal el Réflex llegamos me dieron la bienvenida con bebidas para toda la familia me dieron una toalla blanca para el sudor y en este hotel Riu todo lo contrario tuve que esperar afuera del hotel en el carro con mí familia a qué dieran las 12:00 con el calor que hacía, para poder entrar la srita me dijo que dejara el carro en el estacionamiento porque arriba en recepción estaba lleno al último tuve que subir las dos maletas sólo era un caos por un autobús que habían dejado pasar primero, bueno nos entregaron el cuarto ala 3:00 el servibar vacío sin agua para tomar en la habitación, tenías que bajar una aplicación para que supieras que restaurante habría, checabas el menú ala carta y al llegar al restaurante era otro menú diferente y todo era bufet, muy pocos los elevadores, solo un snack, solo un lugar para las toallas para piscina. No se creo tuve mala experiencia espero lo tomen como sugerencia todo los demás empleados excelente trato la comida a pesar que no era lo que decía el menú muy rico y las albercas muy limpias y las habitaciones muy bien el servicio de las camaristas excelente, creo tuve mala suerte.

Aaroncitro Borras

Oct 24, 2020

VentajasTodo incluídoDesventajasPandemiaEn ocasiones pasadas ya he venido a este hotel todo incluído 24hrsEstá ocasión faltó algo no sentí ese sabor característico de Riu hotels & resortsEn el bufet faltó demasiada variedad en comparación de otras vecesSin embargo no tienes que preocuparte pues están llevando todas las recomendaciones para evitar los contagios por covid-19

Alvaro Aguayo

Oct 17, 2020

Los primeros años que vine todo bien pero han bajado mucho en calidad atención al cliente, llevo dos años consecutivos que me han dejado las habitaciones de los pisos de arriba, siendo que al tiempo de hacer la reservación les pido que si me dejan las habitaciones cerca de las áreas comunes, yo casi no tomo mucho pero ahora les pedí que si podían dejar algunas bebidas en mi frigobar pero dicen que se rellenan cada tercer día. Es un hotel muy bonito pero en ocasiones les faltan esos pequeños detalles que hacen que uno en ocasiones busques otras opciones para vacaciones.gracias

Maricela Alvarez

Oct 17, 2020

Medio atractivo el hotel pero en lo personal yo tuve una muy mala experiencia mi hijo tomo de más y por estar un poco inconsciente vomito en un pasillo y "alguien" desconocido lo metio a una habitación ajena, el personal encargado no me apoyo en poder encontrarlo pero si estuvieron muy pendientes de cobrarme lo del vomito y si no pagaba mil pesos en por eso ya no podia igresar a mi habitación, cuando unos huespedes hasta en la alberca se vomitaron y faltaron el respeto a un empleado k servia en la barra de la piscina y nunca tomaron una medida. Total que para apoyarme von lode mi hijo mejor mis compañeros del aitubus y un empleado muy amable llamado don Alfonso fueron los únicos k anduvieron conmigo en eso recorriendo cada rincon del hotel porque ellos no quisieron moverle a nada por el prestigio del hotel me dijeron. Es cuando uno piensa k unas vacaciones pueden terminar en desgracia y todo por que el lugar en el k estas no te esta brindando laseguridad que deveria de tener por que les pediamos mirar las camaras y nunca accedieron a eso. Asi k por mi parte pues no lo recomiendo.

Juan Antonio Godoy Barba

Oct 17, 2020

Es increíble que viajara para estar cerca de mi familia y por cuestiones de políticas no permitan visitas en áreas como lobby. No contaban con disponibilidad de un DAY PASS. La comida mala, las bebidas adulteradas (jaqueca), el servicio bueno a secas, las habitaciones con mobiliario viejo.No lo recomiendo nada

SOY bere NICE

Oct 10, 2020

Es bonito el hotel más considero que no es del todo un cinco estrellas ya que heviajado a diferentes hoteles y este deja mucho que desear tanto en la comida, servicio y mantenimiento a sus instalaciones los eventos en la noche son buenos y las actividades también pero en realidad he viajado a otros Riu de esta cadena hotelera y este deja mucho que desear deberían de dar más seguido mantenimiento a los pasillos que están por las habitaciones ya que se ven muy deteriorados, las camas también son muy duras

Manuel Wequis

Oct 10, 2020

Por el precio deberian dar un mejor servicio, por ejemplo,1- el hotel no cuenta con un señalamiento de la entrada 2- tienen 2 estacionamientos y si el 1ero. Se llena te envian al 2do. Que esta como a 5 minutos caminando. 3- el restaurant estaba a su maxima capacidad con 0 en las medidas precautorias de sanidad y los meseros aunque se esfuerzan no pueden atender a todos los clientes ya que son pocos por lo que deberian incrementar el numero si la ocupacion se incrementa.las instalaciones son excelentes pero como comente por el precio deberian mejorar y mucho.

Francisco Javier Delgado Becerra

Oct 10, 2020

Más que una opinión,en lo personal te daré una recomendación,prepárate mental y emocionalmente para disfrutar de tus vacaciones,encontrarás pros y contras, entonces lo mejor es estar dispuesto a divertirte de la mejor manera posible y las cosas o situaciones adversas que puedan suceder tomalas con buena actitud,el momento y el lugar siempre será excelente,pero eso de ti depende

Rafa U!

Oct 03, 2020

Un Hotel que requiere actualización urgente.Diseño:Es un hotel que tiene acceso a playa el cuál es All Inclusive, PERO está tan mal diseñado que pone en duda pagar tanto por la estancia.La única zona de comida (snack) se encuentra en un punto muy extremo a las piscinas (en Pandemia la sana distancia vale basura por la gente y por la distribución de las cosas por parte del staff del hotel).Existe sólo 1 zona de toallas para alberca, lo cual lo hace muy tedioso si estás en la otra piscina o en la playa ir por ellas.Sólo 1 sitio de elevadores para todo el complejo ocasionando congestionamiento en ellos y posibles contagios, porque son pequeños y no se ven tan limpios.Las habitaciones, son malas , el aire acondicionado apenas enfría ,y la mala distribución impide la correcta ventilación del baño/inodoro; la regadera es pequeña y al ser All Inclusive yo esperaría que tuviera productos cómo al menos crema ,pero sólo te proveen con jabones en barra (nada higiénicos).Las almohadas, son 2 pequeñas para una king size, al precio deberían de ser más cómodas y grandes.Restaurantes:No hay control de distancia por Pandemia, un foco latente ya que ni toman temperatura correctamente y en especial a los extranjeros no les obligan a usar el cubrebocas.La comida es en general buena, pero en el único bar de snacks falta calidad, hamburguesas con exceso de pan, sólo una charola de ingredientes.Personal :Hay de todo , desde los amables con los clientes hasta los descuidados engreídos; me pasó que en uno de los restaurantes el mesero me dijo : "El menú está en inglés eh, si quieres sino usa tu celular para traducirlo", o una atención tardada.Seguridad :En la playa no hay personal del hotel de seguridad , existe el intercambio de bebidas hacia ambulantes por comida chatarra. Y falta de reglas y personal en la playa , hubo una familia que metió a su bebé de 4 meses al mar (muy picado) y al padre se le fue, afortunadamente la rescataron después de unas revolcadas !No hubo post atención médica porque creo que no contaba con ello el hotel. El comercio informal también hace de las sillas dando precios exagerados para sombrillas cuando el hotel pudiera brindarlas.Ecológico :Nada, no hay cuidado por la fauna , gente sacando tortugas de la playa metiendolas en vasos para llevárselas ,gente fumando tirando las colillas.No hay sistemas verdes como paneles solares ,regaderas ahorradoras, baños de doble descarga.

Liliana Diaz

Oct 03, 2020

Todo muy bien, excelente servicio el personal muy amable, hubo solo una cosa que no me agrado y es la limpieza en la playa, hace falta poner más atención en recoger la basura que dejan en el área de playas o poner letreros de no dejar basura, ya que desgraciadamente algunas personas que se hospedan ahí no tienen cultura y siguen dejando basura y colillas de cigarro en la arena.

Nallely Karina Adame Garcia

Oct 03, 2020

El hotel está bien, sin embargo hay detalles que deberían mejorar y considerar porque solo tienen un cajero para un hotel tan grande, solo es Bancomer y nunca tuvo dinero para retiro en nuestra estancia, las instalaciones deberían considerar colocar elevadoras en las alas laterales del edificio sobretodo por tener inhabilitadas escaleras bubbie, considerar zonas de sombra en la playa. Respecto a los alimentos el menú varía casi en nada día a día sobretodo en los desayunos y la comida del restaurante de cortes en cuestión de aspecto culinario se esperaba más. En el cuarto tenían pequeñas hormigas.

Maribel Torres

Oct 03, 2020

Por su "plandemia" no estaban todos los servicios al 100 en el cuarto no había servicio de mini barra , puro refresco y cerveza , los servicios de restaurant muy limitados en cuestion de horarios, la comida demaciado condimentada, muy repetitiva , y muy grasosa. X parte del personal del hotel no hay queja ya q x ese lado tienen muy buen servicio..""" ojo"""" deberían de tener servicio médico incluído x lo menos con lo más básico pr cualquier emergencia.

Gustavo Lopez

Oct 03, 2020

Buen día, lamentablemente es un hotel muy comercial, el personal no es suficiente para darte un servicio cuando llegan autobuses con demasiada gente, el bufette de la mañana es el mismo, nunca surtieron el mini bar, la regadera tenía falla, el hotel es bueno pero no sorprendente como lo anuncian. Si deseas ir con familia es recomendable, lo destacado los restaurantes temáticos, las bebidas siempre en todo momento y de mediana marca.

Alex A

Oct 03, 2020

Las instalaciones son un poco antiguas, no servía el control remoto de la tv, la atención del personal deja mucho que desear (algunos, por ejemplo, capitán de meseros, el mesero que atendía en el restaurante nocturno ,muy poco amables y nada de espíritu de atención), en la página no indican claramente cuales amenidades no están disponibles por contingencia

Adrian Hinojos

Sep 24, 2020

Excelente hotel. Por el precio y la relación en la calidad de alimentos y habitaciones es excelente. Sin embargo hay algunos puntos en contra: habían animales muertos en los jardines y cerca de las albercas (un pájaro y un par de cucarachas). El baño de la habitación 2113 fallaba en la iluminación. El staff fue muy muy bueno a excepción del capitán de meseros Arturo Yañez, quién se comportó de manera muy grosera cuando se le pregunto de la dinámica en la cena en el restaurante mexicano. Rosario y Nuria en los desayunos, Navil y Jonathan en las cenas fueron los mejores en atención y sonrisas.

Lic.LuisE Gall

Sep 24, 2020

El hotel es genial, las instalaciones son muy amplias y el servicio en general es bueno. Mis sinceras felicitaciones para el personal de la recepción, sobre todo al momento de hacer check-in, la señorita fue bastante rápido, amable y eficiente....En otros temas, las medidas de contingencia pueden mejorar, se agradece que no se deba usar cubrebocas en todos lados, pero hay lugares donde es indispensable el uso correcto de cubrebocas, como en los elevadores y los buffetes, donde la gente muchas veces no guarda su distancia ni se pone el cubrebocas como debe o simplemente no se ponen y nadie del personal se atreve a decirles nada o ni siquiera están ahí para vigilar. En un par de ocasiones tuve que abstenerme de tomar algo del buffet porque hubo gente que sopló sobre la comida o se rió sin usar su cubrebocas, y tuvimos que pedirle a una persona que no subiera con nosotros al elevador porque no cabía y no traía cubrebocas, cuando nosotros sí.... se que hay cosas difíciles de controlar, sobre todo cuando hay gente inconsciente, pero tal vez un par de ojos más en lugares estratégicos ayuden a proteger un poco más a los clientes....En general no experiencia fue muy buena. La comodidad de las instalaciones es óptima, agradezco la amabilidad y la buena vibra del personal.

Juan Garcia

Sep 24, 2020

Es un buen hotel, quizás no de lujo pero con casi todos los servicios y esto lo comento porque a nosotros nos pasó un detalle que no teníamos previsto; resulta que uno de mis hijo tiene examen mañana lunes en su facultad y pies nos trajimos la laptop para eso perdidamente y resulta que se descompuso y ya no quiso encender entonces se recurrió a la a la administración del hotel para ver si tenían el servicio de internet en su ciber y sí, si lo tienen pero con muchas limitaciones pues sus computadoras están muy restringidas en sus programas porque mi hijo requiere que le permitan descargar unas imágenes para enviarlas a su maestro y pies no, esto no es posible realizarlo; cuando son agentes que al ser enviadas se pueden borrar por el administrador para mayor seguridad y que vea que no se está haciendo algo indebido; para mí es algo muy simple pero no nos pidieron ayudar; esto incluso no puede ser como parte del servicio contratado como huésped; que tenga un costo y no hay problema se paga y punto.Y no saben cómo ayudarían al cliente cuando lo requiera y ustedes quedarían muy bien.Esa es mi opinión muy personal

Erika Jimenez

Sep 24, 2020

Las almohadas con mal olor,la caja fuerte no servía y el arreglo era solo por cita (ridículo), tiene cajero bancomer pero nunca funciona,el show súper aburrido y el DJ malo. La comida fría y no suficiente para las preferencias de los comensales. El baño sin estractor o ventilación. Las maletas tardan muchísimo para llegar a la habitación y toma en cuenta que te cuesta mucho más dinero trasladarte por la ubicación. El bar con buen servicio pero las bebidas insípidas. La tv sólo es local. Consideraría buscar otro lugar definitivamente por el precio ya que su servicio no es de 5 estrellas.

Angel Mora

Sep 24, 2020

Hotel está muy viejo, descuidado, el aire no funcionaba, la partes del baño todas oxidadas, y con puerta de vidrio 🤦🏼‍♂️, y era una familia, super mal el.baño y solo 2 restaurantes abiertos!! No shampoo, no jabón y solo 1 toalla para 5 personas🤣🤣,no vale la pena, por el precio hay muchísimos mejores, el personal muy agradable y servicial,pero el hotel deja mucho que desear, la cocina naaaada buena!! Esta fue mi experiencia y no lo recomendaría y no vendría de nuevo!!! Con ese precio puedo pagar uno mejor!! Gracias y espero les sirva de algo!! Angel' Las Vegas nevada!

lya Sainz G.

Sep 24, 2020

NO recomiendo el hotel,para el costo y la fama que tiene está del asco!... Repiten la comida todos los días 🙄 , los cuartos están mega chiquitos , la alberca llena de bichos y camastros sucios y no te dejan entrar a restaurantes de especialidades si llegas después de las 7:00pm 😒 y se supone que es cena, el personal tampoco es agradable,si acaso solo dos de ellos fueron cordiales y en la llegada te hacen esperar en la calle más de 30 minutos. Habiendo sala de espera, muy mal lugar. Ni una estrella merece.

Claudia Estephania Silva Hernandez

Sep 24, 2020

No le doy 5 estrellas por 3 razones, porque les urge una remodelación en sus instalaciones, ya tanto cuartos como áreas generales lucen un tanto antiguas. La comida aunque es buena, puede mejorar, es un tanto repetitiva, las bebidas muy buenas, amplia variedad, buenas marcas, premier y básicas; mi admiración y respeto a todos los meseros, intendentes, y demás personal que en tiempos de pandemia y medidas tan estrictas han hecho muy bien su trabajo, incluso teniendo grandes grupos de comensales que atender, no recibimos ni un mal trato, ni malas caras. Por último en el área de camastros en playa, deberían poner sombrillas igual que en la alberca, y no dejar sujeto a tener que rentarlas por fuera, a precios nada accesibles.

Krysta Areni

Sep 24, 2020

Estuvo un poco caro, no había gel antibacterial en mi habitacion pero en la de mis familiares si, en otra habitacion no habían refrescos ni cervezas en el mini bar... la bebidas fueron pesimas de lo que les siguen (solo en el sport bar estuvieron maso menos), comí en todos los restaurantes y dejo mucho que desear.. en el principal eran puros huevos para desayunar... en el mexicano no había mucha variedad, en el asiático estuvo masomenos y en el italiano estuvo pesimo...El trato de los que hacian las bebidas fue muy malo...Y no te permiten comer CERCA de las albercas pero si fumar DENTRO DE ELLAS (vaya logica)...

Alex Mena

Sep 24, 2020

Total decepcion , por ser cadena RIU esperaba demasiado , los cuartos son una pena , todos huelen muy mal y bastante descuidados , debería estar con capacidad limitada por la pandemia y está más lleno que Acapulco en plena semana santa , el desayuno y la comida son iguales todos los díasy la bebidas igual ni hablar , si no das propina te dan lo que quieren y de mala gana . Al final esperaba por lo menos ver un partido de la liga inglesa en el Sports Bar y ni siquiera ese servicio de Sky lo tienen , muy caro para lo que es , con ese precio hay muchos hoteles de mejor calidad

Wendy Saavedra

Sep 24, 2020

Pésimo tenía tiempo queriendo venir a este hotel y me lleve la peor desilusión de mi vida la comida es simplemente asquerosa. Unas hamburguesas tiesas es lo único qué hay en el hotel la comida hoy lo único que me encontré más o menos es una carne durísima seca y muy mala la verdad dice que es un hotel de 5 estrellas pero el servicio de comida no llega ni a una sola estrella. De verdad si tienen otra opción háganlo pero al RIU JALISCO no se paren ni por error. Nada recomendado 🤮🤮🤮🤮🤬🤬

Edgardo Chávez

Sep 24, 2020

Hotel de buena calidad y precio tiene sus pro y contrasContras1.-Tienes que tener en cuenta que el check inapartir de las 16:00 hrs si deseas ingresar antes te cobran un costo extra por habitación, si llegas antes de las 7 AM no te permiten hacer el registro entonces si tú charter te deja a las 5am tienes que esperar 2 horasen la calle para que te permitan hacer el check in con costo extra.2.- En las habitaciones no están dejando botellas de vino ,tienes que ir al SPORT bar si quieres beber las 24 hrs.3.-Las cajas fuertes no funcionan y tienes que hacer una cita para que te la valla a checar el técnico.4.-En estos momentos por la pandemia está cerrado el gym, spa y disco. Para evitar aglomeraciónPuntos buenos1.- bebidas a llenar en los diferentes bares que tiene el hotel existe un bar que habré 24 hrs2.- cuentan con una aplicación en la que puedes ver los diferentes menús de los restaurantes, las actividades dentro del hotel, horarios de restaurante, puedes también hacer solicitudes por medio de esta3.- los restaurantes de especialidades están riquísimos tienen una carta exelente y la calidad de la comida es excepcional. Tienes que llegar a tiempo bpara alcanza r lugar ya que por la pandemia tiene el acceso limitado.4.-habitaciones comodas, limpias y amplias5.-el personal te trata de maravilla te hacen sentir como en casa.

Luis A. Zariñana

Sep 24, 2020

Todo bien excepto, el servicio de la gente de don Porfirio eran muy apáticos.El restaurante de carnes que está al fondo, nunca pudimos entrar ya que tenías que ir desde temprano a formarte y si llegabas como eso es la 8:30 ya no había lugar la srita siempre decia que ya estaba apartado para 50 perdonas, que había mucha gente en espera.

Gabriela Barragan

Sep 24, 2020

La recepción está fatal, yo reservé en price travel y reserve una standar con cama king ellos me dieron 3 camas cuando fui para solicitar el cambio me atendió un hombre flaco moreno claro yse negó ayudarme me pidió q me quedara esa noche en el cierro y al día siguiente me daba mi habitación no se supone q trabajan al 40 por ciento de capacidad son unos mentirosos q no tenían cuarto para dármelo como lo pedí dormimos todos apretados y aunque discutí con ese empleado de 5 quinta los demás empleados no me ayudaron son unos mediocres.

Oswaldo Herrera

Sep 24, 2020

Está última vez que fui en tiempos de pandemia me gustaron más los shows estuvieron increíbles, todos los días hubo grupos y bandas musicales hacen más ambiente, la gente se paraba a bailar. Lo que no sirve es el show de bingo y de niños duran mucho tiempo hasta nos dió sueño.En conclusión deberían dejar grupos musicales para que habrá ambiente en el hotel :)

Andrea Vieyra

Sep 24, 2020

La comida es muy rica, sin embargo, las habitaciones no están del todo limpias y les hace falta mantenimiento.Los camastros muy sucios,playa muy suciaCuando escuchas hablar sobre el hotel Riu te imaginas un hotel de calidad, pero quede muy decepcionadade el y definitivamente no regresaría.

Susana Robles

Sep 24, 2020

El hotel el esta agradable, los cuartos están bien, solo que si es bastante desagradable que te den camas juntas cuando es para 3 personas, es incómodo, los meseros súper bien, muy amables y serviciales, la comida, buena, no excelente pero esta bien, en cuanto a la atención del personal del lobby, la encargada pésimo, pésimo servicio, altanera la mujer, te levanta la voz, en lugar de darte soluciones lógicas, te pone trabas y al final le baja a su carácter y todavía se molesta de que uno también le levante la voz, de ahí en más, sus compañeras si sin amables... pero es de los RIU más sencillos, no es el mejor

Gustavo

Sep 09, 2020

O ar condicionado do quarto só gela. Se vc for em uma época do ano um pouquinho mais fria e quiser esquentar, não terá essa função. De resto tudo ótimo, comida boa, restaurantes excelentes. Piscinas ótimas e uma praia com palmeiras sensacional para passar o dia.

Emmeline Martinez

Jul 24, 2020

We received our room with dirty sheets. They were stained. Remote was broken and the curtains were falling down.Toilet wasn’t working. The food was low quality and they serve the same deserts in every restaurants. Alcoholic drinks were terrible. There’s no ocean view and no room service.However The riu activity team was great ! The bands played good music and the waiters and servers were really nice.Probably the worst RIU hotel I’ve been to and I’ve been to 4 hotels around Mexico. Recommend RIU PALACE which is next door instead.

Derek DD

Apr 24, 2020

Overall good experience, the hotel is clean and the staff are friendly, we had a room facing east with a king bed which was nice and cool and quiet .The decor is dated in the entry and rooms but they always have a stocked mini fridge and bring extra pillows and blankets right away. Great variety on the buffet, some of the dishes are misses but they make up for it in options.Highly recommend this for families or couples, pool is fun, has excellent beach access, cold drinks beach chairs etc.And a special shout out to Luis and Bruno from Riu Fun, they consistently make the activities fun and engaging.

Derek DD

Mar 30, 2020

Overall good experience, the hotel is clean and the staff are friendly, we had a room facing east with a king bed which was nice and cool and quiet .The decor is dated in the entry and rooms but they always have a stocked mini fridge and bring extra pillows and blankets right away. Great variety on the buffet, some of the dishes are misses but they make up for it in options. Highly recommend this for families or couples, pool is fun, has excellent beach access, cold drinks beach chairs etc. And a special shout out to Luis and Bruno from Riu Fun, they consistently make the activities fun and engaging.

Cheryl Rowberry

Mar 24, 2020

The resort grounds gardens proximity to the beach was beautiful. The staff were very friendly and efficient. The food was excellent, the choice the freshness and service was superb. The bars had an amazing selection of drinks both alcoholic and non alcoholic. The rooms were spacious and clean with plenty of storage but in need ofan overhaul. They looked tired and shabby and often smelt damp and musty. Having said that I would still give the overall hotel a 9.5 out of 10 and return again for another stay.

Steve Jones

Mar 24, 2020

What a place - fantastic staff and fabulous choice of food.Steak restaurant is a must.Beach was a slice of heaven with turtles hatching in the sand, hump back whales and dolphin to be seen from the shore line.Lots of sun beds with free beach towels.Non stop drinks 24hrs a day.Room was very tired and needed a make over.Best holiday location ever...

Attwood Homes

Mar 24, 2020

Awesome Hotel, was plesently surprised of this really high end 4 star. The hotel staff go above and beyond to make your stay extra special and will ensure your every last whim has been resolved. The only gripe I have is we got the family room, we have 2 teenage girls that like their privacy. There is no door to the bathroom, yes there is one to the toilet but you would have to change in the shower or in the toilet closet. There was a great deal of broken equipment in fitness area.

Aisling Douglas

Mar 24, 2020

The resort itself is lovely. The grounds are lavish and beautifully up kept. The staff is generally quite friendly and happy to help you. The pools are clean and so were the rooms.As many of the other reviews state, the food is lack-luster. Don't go there expecting out of this world food - it's very plain.My biggest complaint is that while I was changing, a male employee walked right into my room. He was obviously apologetic and it was clearly a mistake, however that's a big mistake to have happen. As a woman it's extremely uncomfortable to say the least, and as a covered Muslim woman, it's like a nightmare. The hotel had us fill out a report and they promised to look into it. About two days later we got a call from administration that said 'We are sorry, it won't happen again'. That's it.They offered for me to speak with their PR manager in the lobby, but my baby was about to sleep. They did not offer another time or any type of alternative arrangement. I was extremely disappointed in their response. I would return to another Riu resort, but not Jalisco simply based on their response to this issue.

Kaydi Walker

Mar 24, 2020

Very nice resort, rooms are a bit outdated but overall it's a beautiful property and it is very well maintained. Food was good, beach was amazing. Most of the staff was friendly one check out clerk by the name of tadeo was very rude and disrespectful for no reason. I would go given 5 stars but the experience with tadeo turned me off. People work hard and save money to come to your beautiful country you should give respect if you are greeted with respect from visitors.

John Hyde

Mar 24, 2020

This was our first experience at a RIU and for the price it’s great!Hilarious little “discotheque” and the aesthetic is a little cheese ball but generally we had a great experience staying here and would recommend it.Classic watered down drinks but all in all a great bang for its buck!

Debbie Pichette

Mar 24, 2020

Loved our stay. Great food ,fun entertainment. Long walk to the 6 th floor room . Would be nice to see an extra bank of elevators at the sides facing the pool. So we wouldn't have to walk as far. No coffee pot in rooms. So couldn't wake up to having a morning coffee on the balcony,to enjoy the view.We were treated very well. Rooms are very clean.We have to give sunwing Reps a 2thumbs up. Very accommodating.and informative. Had such a great stay.Love to stay again.

Tara O'Neill

Mar 24, 2020

PROS- cheap- employees were very nice- Not touristy like Caribbean side- Lots of dolphins swim through the sand bar- beach is amazing, great sunsets and warm ocean water- fun pool activities during the day- Friday night white party was great- Lunch buffet by the beach was the best food of the week with great sushiCONS- Rooms were very VERY outdated, bed was extremely stiff (I have traveled Asia previously whom are well known for cardboard beds but this place took the cake), the rooms also had foul stenches of chemicals and probably mold from the humidity- They did not provide BEACH UMBRELLAS on the property and instead you were forced into renting for between 15-20 USD PER DAY... why!!!!- There is NO *edible FOOD on the resort after 10pm, no 24 hour room service. The only food available is in the sports bar and that includes burgers and hot dogs that had already been grilled during the day in the fridge that you reheat with a panini press... the buns were gummy and horrendous. Our flight got into the resort at 945 and we had not ate all day and were without a meal until the next day because the snacks were inedible and shockingly bad- The rest of food was mediocre at best, skip out on the steak house if you do not like grey steak and hit up the Italian or asian place

Danielle Garden

Mar 24, 2020

This resort has increadible food, increadible entertainment staff, and a spectacular beach.However, the hotel itself is in need of upgrading...2 out of 3 kids pool slides are taped off with causion signed and blocked completely...which imeadiately looks shabby and grubby. And the booking system is atrocious...We had a group of 12 family members coming and asked to be in a similar area...not nessesary to be beside...but on one floor or wing would've been great. I called 4x to get notes put on each account and to get through from booking to the actual hotel. I was told that everything is based on availability at the time of check-in...but that they would do their best and notes on acounts would help...as well as to call back 2 weeks before and confirm the notes were there and email the front desk as a back up. So I did exactly as told. Upon arrival we were spread all over the resort. ...we got a few moved around...over the next few days. But we were still wide spread. We managed to let that go pretty quickly once we were all settled. However after the first night, air conditioning didn't work in 2 rooms and was stuck on 18 degrees in a third....it took from Saturday-Wednesday for them to keep comming, trying to fix it(unsuccessfully), before they agreed to move 2 of us, by telling us to come down and check if there were any rooms available the next morning, be ready at 11am to move our bags to storage and check out....and then be ready to recheck in at 4pm -for 3 days straight! Which is completely unreasonable on a 7 day vacation...and we were trying to book an off resort zipline excursion with the entire family on this once in a lifetime trip.... This was increadibly frustrating. Eventually they were able to move the eldest couple in the group to a new room on the Wednesday...and we gave up on the rest ... because honestly, it was ruining our trip. We went on our excursion on Thursday and came back to the same couples (new room) air conditioning had died again....!! Again they came and tried to fix it multiple times and then said that the 24degrees that it started cooling the room to was acceptable...(meanwhile ours was still stuck on 18...). They said they could go through the checkout process again the next morning if a new room was available....but that was just stressing them out more. So they left it for the last two nights, sweaty and sticky...and then they went home. They sent up a bottle of champagne for the 'trouble'. And that was that. Just awful service at the front desk...I actually cried for my parents because they were being far to gentle about the whole thing and I just felt like they were getting completely taken advantage of...So, all of that to say the rooms are desperately in need of new equipment...new air conditioning, new tiling, new elevators..(new front desk staff...ha!).Other than the nights/rooms....this resort is spectacular...honestly the food was super awesome...we came with milk allergies, celiac disease, diabetes and keto diets...lol...and didn't have one issue! So I can't say enough about the food service. Cleaning staff were also superb! Made my youngest a bunch of towel animals...and then made her a special towel teddy bear to play with their others and she slept with it for the remainder of the stay....it was really sweet... Entertainment staff were a blast, and really engaging with our 12 year old.I would like to give half of the staff and location 5 stars and some rooms/pools/staff 1 star...but alas...this is the trouble and it's median is 3. So 3 stars it is for the Rio Jalisco. If it gets renovated, we might think about returning, but not in the near future unfortunately.Would've really appreciated an apology from the desk staff after all of the trouble that we went through, I think we could still fight it...but that's what left the worst taste in our mouth... gladly we got to experience the great parts as well.

Jon Jones

Mar 24, 2020

The food was always cold for every meal fly's in room that they never got rid of .at meal times you could never get any drinks on your table unless you were a heavy tipper .I got the feeling they thought of me as some kind of tip blocker .made you feel you were sitting in a place reserved for big tippers .You just grabbed you cold food and got out as quick as you could .Everybody got water and wine put on their table as soon as they say down .Often I got asked if I wanted a drink with my meal just as I was about to leave.so I'm not sure why riu have gone down in the world .but I thought if you had a riu bracelet on you could enter any riu but not here riu palace must some how be more up market than Jaliscobecause I was told to leave .oh the grounds are well kept .the showers in the rooms are wonderful.even when the light is off in shower which is most of the time only comes during the day strange

Cheryl Rowberry

Feb 29, 2020

The resort grounds gardens proximity to the beach was beautiful. The staff were very friendly and efficient. The food was excellent, the choice the freshness and service was superb. The bars had an amazing selection of drinks both alcoholic and non alcoholic. The rooms were spacious and clean with plenty of storage but in need of an overhaul. They looked tired and shabby and often smelt damp and musty. Having said that I would still give the overall hotel a 9.5 out of 10 and return again for another stay.

Kat Eleanor

Feb 24, 2020

Spent a week here with family. Definitely a great resort for families. There was always something somewhere to keep the kids entertained, and the adults suitably hydrated.Rooms were clean, though the lack of a real door to the bathroom area meant zero privacy in the room (apart from the toilet, which had its own room.)Restaurants were almost all awesome; the “Unspecified Asian” restaurant was lacking.Staff were all incredible. Everyone was very kind and helpful, despite our struggling Spanish.Beach was lovely. Water wasn’t clear, but no seaweed.Only real issue was other guests, since apparently smoking in a swimming pool is okay to them..Overall, a great stay. Would definitely recommend for a family or large group, which we saw a few of.

Jill Buhr

Feb 24, 2020

I did have a great time here I meant a lot of awesome people. I especially loved the foam party at the pool and the glow party. Staff was very good, If you go here ask Natalie the bartender for a pretty woman she's the best at making it.Miguel at the sports bar is excellent as well. The food was good the entertainment was also good. However there was some glass that had broke in our room and we had to pay for it. Which is fine but it was the fact that they waited until we left our room and they deactivated our cards so we could not get into a room until the issue was resolved. It just kind of felt like we were treated like criminals and that we were not going to pay for the broken glass.

Kelly C

Feb 24, 2020

Spent the week here and it was great! All hotel staff are very friendly. Hotel rooms were clean and stocked full of water, alcohol etc.Food here was pretty good too. I was hesitant when booking as a lot of people warn about food at all inclusive places.Beach was beautiful and clean. Drinks were great. Do note that there were a lot of families here though so if you’re looking to party go to an all adult one instead.

Pearl Perry

Feb 24, 2020

Amazing resort! The food is great, with a wide variety! The beach is beautiful with a great view and amazing sunsets! The staff are amazing, great waiters/waitress, and bartenders. The rooms are very clean and are perfect for the stay! There is always something to do with games and activities everyday! There is also good entertainment for children! Very nice family resort but also great for couples and party goers! I would highly recommend this place to anyone!

Pearl Perry

Feb 23, 2020

Kelly C

Feb 22, 2020

Spent the week here and it was great! All hotel staff are very friendly. Hotel rooms were clean and stocked full of water, alcohol etc. Food here was pretty good too. I was hesitant when booking as a lot of people warn about food at all inclusive places. Beach was beautiful and clean. Drinks were great. Do note that there were a lot of families here though so if you’re looking to party go to an all adult one instead.

Jill Buhr

Jan 26, 2020

I did have a great time here I meant a lot of awesome people. I especially loved the foam party at the pool and the glow party. Staff was very good, If you go here ask Natalie the bartender for a pretty woman she's the best at making it. Miguel at the sports bar is excellent as well. The food was good the entertainment was also good. However there was some glass that had broke in our room and we had to pay for it. Which is fine but it was the fact that they waited until we left our room and they deactivated our cards so we could not get into a room until the issue was resolved. It just kind of felt like we were treated like criminals and that we were not going to pay for the broken glass.

Claude Saumur

Jan 24, 2020

This is my 2 Riu in 1 month, this chain of Hotels is wonderful.Food... Wow.... I love good food and a great selection.Staff is so friendly.I travel once a month in winter, I'm only going to Riu as of now. Unless I read a other review and I may try it.

Patricia Buhr

Jan 24, 2020

Everything about the resort and services are great, but the sheet of glass on a dresser in the room had a crack in it, we did not cause it but noticed it after our room was attended on the second day of our seven day stay. On the fifth day they requested we come to the lobby service desk. As soon as we left the room to do so, they deactivated our keys - locking us out. We had to pay to replace the entire sheet of glass even though we did not break anything. Be sure to check your room thoroughly as soon as you check in and report every little thing immediately. Better yet, perhaps avoid a resort that will lock you out of your room and belongings.

Nam Bui

Dec 24, 2019

When I entered the hotel I felt comfortable. A glass of water was given to us by an employee to cool us off from the hot weather.After check in, I went to eat and the food was very good. The room was clean and the staff was friendly.Everything was good although the elevator was a little bit too old.Overall I enjoyed staying at this hotel and I would come back with my family.

Craig Rutsch

Dec 24, 2019

Spent a week at this resort in mid November, everything about it was just an absolute treat. The amenities were great, the room was clean the services were on point and the resort as a whole is beautiful and well set up. The variety of food and quality of it was choice, I stuffed my face and drank like a fish for a week straight and was happy to do so. The servers in the restaurants and the bartenders are first class and extremely happy and friendly and they take good care of you.The pool and Beach area are all time and what you want when your on vacation. Massive palm trees everywhere for shade when your cookin in the sun. Loads of beach chairs to sit on and enough room for everyone to cut loose. On top of all that the entertainment during the day and at night was top notch . All in all I would 10/10 recommend this resort to anyone I know for an all inclusive holiday in Puerto Vallarta.

Jacqualine Espinosa-Avalos

Dec 24, 2019

First time staying at this resort, the 5 stars go to the waiters they are very kind and attentive. The cleaning staff is also polite and efficient. My complaints are about the rooms, the pillows are of poor quality and the bedding smells musty and not clean. The water from the sink and shower is only available hot & warm. They DO NOT have COLD water, which sucks. Check-in is 3pm & check-out is @ 11am. This place is more for families with children.

Darren Henrikson

Dec 24, 2019

It was a nice resort with lots of Canadians and people from the UK I enjoyed the restaurants no reservations needed and good food the ocean was nice no seaweed the spa was very nice 24 hr. Sports bar 4 bottles in your room also beer pop and water refilled every 2nd day pool bar was alot of fun the staff was very nice and helpful I will be returning hopefully soon

Alice Tait

Dec 24, 2019

This is my second time returning to riu jalisco and it just gets better!! Rooms are kept very clean and get restocked every other day with pop, big bottles of water, beers and liquor! The resort is kept very clean and the staff work so hard and cannot do enough for you! They are all so friendly! I love this place so much!! If you are a laid back gang and dont mind getting up to get your own drinks during the day by the pool or ocean then you will have nothing to complain about ! The food is awesome, such a big variety! You really cannot go hungry here! Everyone is super friendly and helpful! The ocean is right on the property and has plenty of shade if needed! Theres always something going on if you wish to get involved, if not, it's not hard to relax ! This place is gorgeous! Till next time !!!!!!

Briana Vialpando

Dec 24, 2019

The RIU Jalisco is a great hotel in itself, the hotel possesses a bunch of good options for dinner such as Mexican dinner, a steak house, and an international buffet. This hotel has 3 complementary pools for all ages, theyAre close together and easy to go from one to the other with your kids. The RIU and its staff are very polite and they help you if you need anything. At night they host shows for the little ones to get on stage and have fun then after they host a show for the adults like acrobatics. I would highly recommend this resort.

Haley Camozzi

Nov 24, 2019

I loved my stay at the Riu Jalisco. Everyone is so friendly and the staff are super friendly and they work SO hard! I wonder if the performers ever sleep? They are going all day and night very impressive. The Michael Jackson show was really amazing to watch! The dancers were incredible and I really enjoyed the show. The food is really good but very westernized. Wished that there was more authentic Mexican food. Everything in this hotel is super clean. They have cleaners constantly cleaning the beach bathroom and the floors are always clean in the walkways and the outdoor areas. I think the rooms are a bit outdated and could use a small upgrade. Also my only real complaint was that there were way too many children in the main pool. There is a large children's area with water sports beside a big kids pool with 3 water slides. I think that the kids should be over there instead of the main pool. The pool was shut down twice on my trip because a kid pooped in the pool on two seperate occasions 😢 also kids were throwing cups and almost hit me in the head and footballs and lots of splashing and kicking me by accident. I was just trying to relax and the whole pool was children everywhere when I think they should have been in the children's pool. Other than that, I really enjoyed my stay here at the Riu Jalisco and would definitely choose Riu again for my next vacation.

Riley Berg

Nov 24, 2019

Visited with a group of co-workers from Canada and the way the staff treats the residents here was above andbeyond amazing, the room cleaners made works of art every morning making the beds in creative ways, the serving staff was always happy to take plates away and even grab us beverages. The front desk would always happily help with any issues. We had to file a complaint against another guest for reasons and the staff took it incredibly seriously and did everything they could to solve it quickly and efficiently. Every night they would reorganize the whole resort perfectly and I should mention the food was amazing, the kitchen staff worked tirelessly and it showed! This resort is definitely going to be on my list to visit again 👌

Kelly Prelip

Nov 24, 2019

This place has a great location on the beach, but if you’re looking for a relaxing vacation, this is NOT your resort. I booked understanding it was family friendly, but it was totally overcrowded with children. Bus loads of locals came in daily. Food was not good. Woken up by security banging on doors in the middle of the night. We ended up paying to get a day pass at a resort down the road to have one peaceful day on the beach. Most of Riviera Nayarit is under construction, which I think is why this resort is so overcrowded. Would not recommend.

David Jacobs

Nov 24, 2019

Honestly one of the worst Riu experience's. Been to many Riu's and have to say one of the worst. Ordering any drinks turned into a mess with half the staff not sure about there own menu. The food was alright but didn't expect much from a all inclusive. The kids park was down for construction, the hot tubs were broken. The towel lady's wouldn't trade out wet dirty towels when we went from ocean to pool, saying only one per day. So sorry to who ever had sand around the pool from our towels. Service In general was slow, they seemed short staffed. There were cats running all over in the eating area with staff feeding them out of buffet bowls. The bars didn't have few drinks they have in there menu, and didn't Carry some big name drinks. Beach is not watched so sellers come up by the property lines to wake you up as you rest in the sun and try to push cigarettes or weed on you.

Gregory Scott

Oct 24, 2019

I spent the Christmas week here with my wife. The hotel was completely full but there was never a long wait for anything. No reservations were required for the restaurants and the selection of food was adequate. The friendliness of the staff was 5 star and one of the best things at the hotel. Our room was a little tired with a musty smell but not too bad. The beds and sheets were comfortable but rather than one king bed it is two double beds pushed together. This creates a area that we called the crack, it was a little uncomfortable and sometimes you get stuck in it. There are two pools but the kids seem to take over both pools. If you don't have kids you might want to choose an adult resort. Overall a good time, probably best to spend five nights maximum.

Julie Ferrari Beyer

Oct 24, 2019

Positives- the staff was very friendly and with a $2 tip daily, we were treated to towel animals, extra water,towels and wine.There are plenty of chairs at the beach and at the pools so no reserving seats was necessary.The food was great and plentiful.The beach was clean and close to the hotel.There is a separate pool area for kids. We felt very safe and many would be out at the ocean after dark so relaxing to the waves at night was possible.The sports bar was open 24 hours for snacks and specialty coffees to go.Negatives: The room was nice and roomy but very musty and there was no door to the shower area which could be uncomfortable.Also. my phone registered a moisture warning after the first night and I struggled to get it dry and charged the rest of the trip so bring a waterproof bag for overnight.There were many activities daily but there wasn't a published schedule so we would stumble upon things.Someone would come out to the beach at times and let us know if an activity was going to start.There were a few cats around at breakfast outside which we loved but some may not.They just stayed on the ground and didn't bother anyoneOverall. We heard a great time and the value was excellent.

Marcus Sibbald

Oct 24, 2019

Not a big hotel in terms of where you can walk around. Staff are very kind and willing to help you out. Rooms are clean and has aircon. There are lots of mosquitos so stock up on deet spray!! They leave you alone after spraying this. Beach is clean, sandy and seaweed free. At first impressions its a nice hotel and the photos look good.The Bad Bits - lots of very drunken (cannot walk) Mexican people and overly load music playing all day. There is very little 'relax' time here. Would stick to the Riviera Maya if you want to visit Mexico the right way, been there 3 times and would not say a bad word about it. 7 days here is 6 and a half days too much. We have stayed in RIU hotels all over and this one is not a proper RIU. I am also confused that this is classed as a Platinum TUI holiday.

Jason Harris

Oct 24, 2019

Booked this very last minute following the collapse of Thomas Cook and wasn't knowing what to expect.The warmth of Mexico does not end with the weather, the staff and Mexican guests here are so friendly and polite.The staff work tirelessly and always greet you with a smile, they go out of their way to make sure guests come first.The room is a good size with balcony looking out across the bay, there is a minibar that's kept well stocked as well as optics.The food options are plentiful from the main buffet restaurant to the individual, Mexican, Asian, Italian and steakhouse.The steakhouse is worth visiting to watch the sunset over the ocean.The pool area is very close to the beach so it's easy to have a dip in both and there are regular daytime activities.Beach towels are provided once a day.Just by the beach there is a watersports activity centre who also do trip bookings.They have the same trips as your holiday rep offers but at a lower price plus will offer 3 for 2 as well.The 2 guys running this are great and don't push the hard sell.Evening entertainment is of a good standard with a variety of shows through the week, the white party was awesome.It is very difficult to find fault with this hotel, if I had to be picky then I would say that I'd prefer they had Coke instead of Pepsi, but that's being really picky.The spirits are premium brands in the bars and who doesn't like a Tanqueray and tonic whilst watching the sunset?The town of Bucerias is about 45 mins leisurely walk away, good for souvenirs and without the harder sell of Puerto Vallarta, for which you will need a taxi.I am writing this halfway through a 14 day stay and I must say I am very impressed so far

Janet Perez Covacevich

Oct 24, 2019

Location is 5 starts. Beautiful property right by the water and plenty of lounge chairs.Formal dinners were better, had more taste, were enjoyable and had dress code. There is entertainment around the clock if you wish to join.Things to know in all inclusive: there is no room service. Breakfast is at a certain time and it is a rat race and you have to find a table- close to impossible after 9am with more than 2 people to sit. People dont know about lines and turns. Breakfast and lunch are buffet style and the food isn't that great.The mini bar in the room is included but only restocked every 2 days. The kid pool is small, but it did the job. There are 2 pools and rules are not consistently enforced. They give you cards to trade in for towels, we had one towel stolen.We got it replaced but it was a hassle. We started tying them (literally) or turning them in if we were going away for a while.Good things: very affordable and we enjoyed it in spite of the below average food (we didn't gain a pound lol) $2100 for 5 days at the resort, including airfare for 4 of us (yes!). We booked in late Feb for July.You really only need money to shop, beach activities, taxi to and from the airport, and tips you wish to give.Our family room came with a king bed and twin bunk beds. Knowing what I know, I would go back. My kids had lots of fun, we had fun and the diners are most enjoyable for us. It was the cheapest vacay we have done and the longest!

Omar Rodriguez

Oct 24, 2019

Had a great time at Riu Jalisco. Recommended for families. Great location, decent variety of food, lots of activities. We just spent a very nice family holiday at Riu Nuevo Vallarta. Ok, you know what to expect from all-inclusive resorts. But if you are looking for a good family time, Riu won’t disappoint you. Rooms are comfortable and always spotless clean. Two large swimming pools (one with a bar), and one pool for the little ones. The hotel isright in front of the beach. Every day there is a different party theme and a different kind of snack (more like a fool meal) by the pool or by the fountain side. Five restaurants, including one steakhouse, one Italian, and one Chinese, in case you dare to take a break from prime Mexican food. The staff is super-friendly and they accommodate anything. We were nine and always had a large enough table. Birthday cake included. The staff made sure we were never low on drinks! They really work hard to make you feel confortable and welcome so please, tip them accordingly. They deserve it.You have like five different bars so you can always get a drink no matter where you are. The bar tenders know what they are doing and can fix you anything! Here are my top tips:Tip No. 1. Although you don’t need a reservation for the steakhouse, get there by 20:00 and you are guaranteed the best view of the beach with beautiful sunset includedTip No. 2. Between 9:00 and 12:00 you can get kayaks and body boards for FREE! From the small kiosk by the beach.Tip No. 3. If you are traveling with kids, a small tip to the maid, and your kids are guaranteed a ZOO of animal towels, one every day.The downside: check-in could take a long time and you have to park your own car. Soft drinks in Mexico are super high on sugar, better be careful with that.

Lisa McNeely

Oct 24, 2019

I spent a week here and loved it! They had lots of loungers on the beach and by the pool. Lots of pool space and separate pool for kids. The bartender at the beach bar made the best mojitos! They had special nights including Canadian night which was a lot of fun. Many activities throughout the day that you can choose to be a part of. The food was good and there were lots of options. Gluten free options available as well.

Dan Scott

Oct 24, 2019

We were here for two weeks and just got back to the UK yesterday. We had the best holiday. The hotel is clean, never seen so many cleaners and they take great pride in thier job. The staff are lovely and couldn't be more helpful if they tried. A big shout out to the evening waitress Ruth. She was so good and went the extra mile every night and put a smile on our faces. The only downside is we had to complain about Mexicans making a noise by the rooms at stupid hours of the morning which I know it isn't the hotels fault but it was disgusting from the Mexicans waking everybody up. I would definitely recommend this hotel.

Christina Jones

Oct 24, 2019

We really loved the hotel. Beautiful view, great food, and wonderful shows. My only complaint is I tried to get a beach side massage but the girl was gone after I got my hotel key and went up for the money. I asked Elizabeth at the front desk for help. She sent me back to the gazebo to wait. I waited for fifteen minutes and no one came! Finally one of the staff sent me to the in house spa. The prices were double what the other girl quoted me. I would be fine if I simply missed the opportunity, but the run around was ridiculous. The front desk didn't help me at all and that was my last day.

Brandi Habing

Oct 24, 2019

It was a great experience. It's everything the reviews online said it would be. It's definitely a 3.5 to 4 star. Food was good, lots of selection. The room was clean and cleaning staff were good. Loved the pools and the beach!!! Lots of lounge chairs and the drinks were good as well. We enjoyed the evening shows...especially the Michael Jackson show! The daytime entertainment staff were awesome...loads of fun! The only thing lacking was breakfast service staff. There was never enough staff so getting a coffee was very difficult (and it was good coffee). Suggestion...coffee stations so folks can get their own coffee. Overall we loved it and we will go back one day😊

Chad Pavlish

Oct 24, 2019

I read many reviews prior to visiting and saw a wide range of opinions so was not sure what to expect. We went for five days with three children and have to say that everything was excellent. Rooms were great and able to accommodate everyone easily and were kept clean daily. The staff was very friendly everywhere we went.Food was also great. I didn't have huge expectations and was delighted to see a good selection and variety of cuisines.There was also nightly entertainment that was well thought out and was good to end the night with.I am giving five stars based on my experience. I would recommend to everyone and would not hesitate to go back myself.

Kirby Kinney

Oct 24, 2019

No drink service, kids everywhere, very noisy, bad entertainment, the pool is one big drunken party, food is less than average, 80% locals plus bus loads brought in for daily passes.Hard to find a comfortable hangout here.REMEMBER TO KEEP YOUR SAFE LOCKED,PESOS WILL GO MISSING IF NOT.This hotel is not for you, if your not a local.Cheers folks !!!!

Katherine Klassen

Oct 24, 2019

Arrived at 3:30am, forgot to put our jewelry in the safe before leaving for the beach the next morning. When getting ready for the evening we realized that my husbands watches were stolen out of his travel bag on the bathroom counter.This was quite disappointing, we made a report and they questioned their employees, however we received no compensation for our stolen items. The rooms are very plain, nothing fancy, the food was great and the location is very nice. Would we go back? Not sure...

Yadira Mendoza

Oct 24, 2019

This hotel needs to improve a lot! We got there the check in line was really long no welcome drink. The room was not ready until 3:30 we had arrived at 10am. They could not give us upgrade forbeing on our honeymoon which they said they would. When room was received there was BLOOD on sheets and on the bathroom wall. Bathroom floor had puddles of water. When requested another room Miriam from reception gave us an attitude and gave us a room with two beds. She was not easy to talk to so we decide to talk to Luis who was amazing and understanding changed our rooms the following morning. Carlos from reception also helped with finding out what time we would be picked up for departure because Miriam and another receptionist could not figure it out. Carlos offered us a bottle of champagne to apologize for inconvenience. I have stayed at RIU resorts before but this one was terrible.

Verified Hotel Guest

Mar 20, 2019

1.5

That it was an all inclusive hotel. Reserved a king room for our stay, and was greated with two full sized beds made separately and pushed together. Secondly if you wanted a hot shower you had to get up at 3am to shower. Any other time it was luke warm to shower with. The steak house didn't

Michael Haddon

Oct 24, 2018

This place is Amazing!! The staff is Super friendly and very helpful.The Food is 5 star quality. OMG try the Fish Steak, it heavenly!!They hav a different theme night every night; one day it's old western, another day Super hero's day... This is definitely a place to put on your bucket list... The steaks and chicken dressing the grill, you won't find in any 5 star restaurants in the states... It's Absolutely Phenomenal!!Please don't be shy, it's all inclusive and it's all available for you... I Literally ate myself to bad health

Shaffy Gogna

Oct 24, 2018

This is one of the best Hotel to stay In. It was my first time in Mexico. There were many options but had to choose one. Luckily I choose this. Starting with rooms.Not much modern but clean ventilated rooms. Towels are clean but very old. Washroom were nice with hot water facilities.Best thing. Mini Bar in room.Hotel itself is huge. With 5 different restaurants free food. Free drinks. Buffet system for each restaurant. Food is mostly western style but. Too many items to eat. Staff is very kind. They don’t earn much so don’t forget to tip them.Two swimming Pools. Club is little small and old but when you are drunk and dancing. You just need music. Because restaurant allow you to have food in outside area so You might encounter with birds eating from the plate. Some ants other bugs. Which is common anywhere.Every night they have event for entertainment. After 11 the club is open and after club the Late night bar and cafe with 3 pool tables and other small games is great place to spend time.View from the hotel is tremendous. Sunset is the best part. Overall great hotel to stay In. Hospitality was above standards.

Amanda Virga

Oct 24, 2018

Beautiful location, beautiful hotel. The main buffet was great with a huge assortment of food for everyone to enjoy. The Chinese restaurant wasn't very good. The rooms were very clean and the fridge was stocked every other day with water, pops, and beer. Free of charge. The entertainers were amazing and kept a smile on their faces all day. The other staff were always smiling and very friendly. The chidrens pool is large with slides for the kids to enjoy. And the adult pool has a swim up bar and great entertainment. It was also very easy to find pool chairs as there was a lot to choose from.The ocean is very safe to swim for everyone as the waves are small and fun for children with no worry of being sucked under or out into the ocean.All in allI would return to this hotel hands down.

Verified Hotel Guest

May 08, 2016

1.5

Food was good - lots of fresh fruit - attractive dinner locations Appeared to be people who just came for day. Did inappropriate stuff like try to wash clothing under outdoor showers meant to clean sand from feet. Made it very crowded from 9 to about 3:30.

Carmen

Feb 16, 2016

We were moved to Riu Palace Pacifico. It was FABULOUS! Everyone wes SO friendly. NO

Carla Dahley

Dec 31, 1969

We "visited" the newly renovated hotel. It's amazing.For those who stayed here in the past, it's a completely new hotel.Food was good. Drinks were good.Rooms were clean.We did a tour of the hotel and checked everything out. It's beautiful.

Catherine Morley

Dec 31, 1969

Such a fantastic place. The staff can't do enough for you. The food is amazing in the main buffet restaurant. The steak restaurant isn't as good unfortunately it's very hot and you need to wait a really long time for food. The entertainment has been good. The bar staff are great and attentive.

Hailey Yates

Dec 31, 1969

Had such a great time. After reading some of the reviews online I would be lieing if I said I was not nervous before my arrival... but once we got there... WOW. Staff were amazing, food yummy, pools (cool) but great, beach front beautiful.

Cody Stangler

Dec 31, 1969

Very pleasant experience! The resort itself is beautiful and so is the beach area.Staff is friendly and very sociable.Many daily activities and night shows that well entertain all ages.First time on the Pacific side of Mexico and would definitely go back.

Chip Elli

Dec 31, 1969

An upbeat, lively hotel. Food good, service great. Excellent animation team. Right on the beach. Rooms need a little updating but how much time do you spend in there?? If you want a fun holiday this is the place 😜

Sheila Hopkins

Dec 31, 1969

Fantastic destination , great hotel, and excellent food , would recommend thisplace to everyone

Micro Namic

Dec 31, 1969

it is honestly a great hotel. great food, amazing part of the ocean, clean beach, and overall great service. recommend staying here if you choose somewhere and if not here stay in the other Riu hotels they're all extremely clean and nice. I would definitely recommend this if you want a great vacation especially with your family.

Alan Mackenzie

Dec 31, 1969

Excellent surrounding v good service excellent staff. Not many places i would go back to but this I would

Nancy Morgan

Dec 31, 1969

I would consider returning if I had my children or a significant other.

Tania Luna

Dec 31, 1969

It is a nice hotel, but it is getting old, and the service is not that good.

Ali Khad

Dec 31, 1969

Good resort to stay at. Food is tasty and plenty. Service is very nice. Beach is great and pool is nice. Pool can get a little crowed. Drinks were well made. Resort is showing its age but still well kept. Do the I love Mexico tour as it was really good.

Bee Cee

Dec 31, 1969

Tequila! The people are so friendly, beautiful property

Lillace Davidson

Dec 31, 1969

Service and food top notch.Lots of lounge chairs on the beach.Weather could be better.Rained all day with hail a little while ago.Entertainment could also be better.Still lots of fun.

Mariano Lara

Dec 31, 1969

It's a great place and the beach is beautiful. There are different kind of restaurants and the food is delicious. The fitness center needs to improve, there are some dumbbells and machines if you want to lift free weights, however some cardio bikes are not useful anymore.

S J S

Dec 31, 1969

Nice resort, stayed here many times. Nicest grounds, better than Riu Vallarta or Palace. Service around pool non existent. Food in Buffets and Steakhouse were good as always. Marcos and Barbara in the morning for breakfast were excellent attendants to our needs.

Richelle Seguin

Dec 31, 1969

Great resort and staff. Lovely place. Great coffee!

Craig Choda

Dec 31, 1969

I love this hotel it's fun and the staff are wonderful. I came to Mexico to see whales and the nature. The food is out of this world.

Ryan Hand

Dec 31, 1969

Service was top notch, loved all staff members. The food was always delicious with a wide variety of everything you could want. We will be back 100%. Highly recommend this place.

Vlad K

Dec 31, 1969

I stayed in Riu Vallarta and waked to the Riu Jalisco. Guests my hotel could eat lunch there, use bars and pools, but can't get towels,can't eat breakfast or dinner. But I liked it anyway. Very good hotel, staff and food. Very clean.

Martin Larochelle

Dec 31, 1969

Great staff. Nice variety of good quality food. Small rather personalized resort. Clean.Nice beach under the palm trees.. all you'd expect from a beach all inclusive resort

Rosie MENdohZUH

Dec 31, 1969

Very nice hotel...everything was so funand entertaining, friendly staff. Food was alright and the drinks were good. I would definitely come here again. Just take the essentials because, suntan lotion can cost you like 30 bucks or more. So be prepared. Other than that...great experience.

Leo Brown

Dec 31, 1969

Food was above average, staff were great, premises were clean, and getting a drink wasn't a long wait.I highly recommend this hotel and will only use the Riu chain from now on.

Lori Hefflin Smith

Dec 31, 1969

Was not the hotel we were supposed to be staying at,they switched us to one of their lower grade hotels at last minute without our knowledge.Very disappointed,and made us wait for a few hours for our room also!!!

Frank L.

Dec 31, 1969

Just got back 2/25/20. Had a great time, property was nice, do not listen to bad reviews. Only down side was night club on property was closed. Food was good, steak restaurant was the best! Walked down to RIU Vallarta and enjoyed the pools and drinks there as well. Have stayed at other RIU before and will definitely continue to do so.

Babak Darvish

Dec 31, 1969

Thanks for making us drunk with all those amazing shot

Edgar Mondragon

Dec 31, 1969

So many problems stay clear of this resort from awful staff to broken rooms not worth the stay

Danny

Dec 31, 1969

Amazing Hotel and amazing staff . the best holiday I have ever had

Ben Grace

Dec 31, 1969

Horrible experience and still have 4 nights to go. Cigarette bud filled beach, lackluster and rude service, sewage smell and loud generator sound have been troublesome. The RIU Vallarta is way nicer, cleaner and friendlier. Extremely disappointed and hope no one accidentally books the Jalisco instead like we did.

Mary-Ann Szajman

Dec 31, 1969

great place for a vacation lots to do

Toni John

Dec 31, 1969

Location is excellent, beach is great. Can't fault anyone or anything.

Nataliia Getlin

Dec 31, 1969

My review is short - I would choose this resort again without even considering some other hotel. Nice people, friendly atmosphere, clean, tasty, beautiful beach. You might find helpful this pictures.

Craig Leese

Dec 31, 1969

The food is amazing, plenty to choose from every night , the staff are very attentive,rooms are very clean , entertainment is very good also , I highly recommend this rui hotel which welcomes everybody 😎

Jaime Cox

Dec 31, 1969

Excellent food, extremely gracious staff, clean and well-maintained property, and fun nightly activities for both families and adults. Watch out for smal sting rays in the beach area though!

Stephanie Gomola

Dec 31, 1969

Fabulous time! The best Riu on the beach! We would go back in a heartbeat!! Very clean resort and the food, drinks and entertainment was amazing.

Benjamin Grim

Dec 31, 1969

Great hotel...maybe expected s bit more. Food good. Bars good. People & staff great! Premises good & spotless! Beaches a-1! Technology not great! Espresso barely passable!

Paul-liane Courville

Dec 31, 1969

Staff is cordial, food is good and beach was sunny all week

Electric life EVC

Dec 31, 1969

Cockroaches in the rooms and other bugs I have no idea.. .. I gave 1 star because the food is good other than that beware of this one and Sunwing 👍

Kyle

Dec 31, 1969

Great place for fun and relaxation at the beach. Nice waves to play in and also activities like horseback riding on the beach.

Paul Wells

Dec 31, 1969

Didn't stay here, but visited for an evening for the "Neon Party", a great/fun evening and the staff were so energetic & friendly!

Destrospider

Dec 31, 1969

El hotel muy limpio y el servicio muy agradable y atento 100% recomendable, además la habitación me encantó todo en general, además que cuidan mucho todas las medidas de prevención ante la contingencia, espero regresar pronto.

Rocio Campos valdez

Dec 31, 1969

Execelente atención por parte del personal de trabajo. Buena comida 😋 bebidas, 🍻🍷🥃🍸🍹las habitaciones muy limpias siempre!

Adriana Mendoza

Dec 31, 1969

No considero que sea un hotel 5 estrellas, nos hemos alejado en hoteles con mejor precio y mejor atención. El desayuno y cena muy bien, pero la comida no. Y muchísimo ruido por la noche, deberían informar esto antes de reservar

Alejandro Arias Correa

Dec 31, 1969

El hotel es muy bueno igual las instalaciones pero la verdad hoy tiempos de pandemia la atención es poca y nos dijeron q estaba el hotel al 30 pero era para llenarlo más bien mucha jente pocos empleados y la comida muy escasa nos fue mejor antes recomendaría hoteles más chicos.

Aleh Garh

Dec 31, 1969

100% recomendado.

Dec 31, 1969

Horrible manejo de la bioseguridad. Nomás cumplen con pedirte el cubreboca en recepción. No sé cómo no los clausura la Secretaria de Salud. Si te quieres infectar de COVID-19 este es el lugar indicado, te lo aseguro.

Veronica Ojeda

Dec 31, 1969

Muy bonito hotel,habitaciones y las instalaciones muy limpias,la comida muy bien,el espectáculo en las noches del teatro 👌, todos muy atentos a excepción de algunos meseros y meseras que se hacen que no te ven para no atenderte pero eso es mínimo en general todo el servicio es de 10,van 2 veces que voy y seguro que regresó

Luzma Sanchez

Dec 31, 1969

Maravillosas vacaciones!Gracias RIU JALISCO en medio de una pandemia fuimos cuidados y atendidos como reyes

Karina Arevalos

Dec 31, 1969

La comida muy rica los meseros super serviciales me hicieron un postre riquísimo con mi anillo adentro para que mi esposo me pidiera matrimonio

ANAI zavala

Dec 31, 1969

Agradable lugar, buenas instalaciones y gente amble, les falta algo de mejora en snacks, es muy poco tiempo el q atienden ysolo en un corto tiempo. la comida riquísima, los shows excelentes, faltan Demanciados botes de basura. Vale la pena visitarlo🌴👌

Richard M.

Dec 31, 1969

Conseguir una bebida en el área de alberca y playa implicaba hacer cola de al menos 25 minutos. Comida más o menos.Elevadores descompuestos. Jamás volveré a este hotel. Estuve del 15al 18 de octubre del 2020.

Alfonso Resendiz

Dec 31, 1969

Lugar mágico y muy hermoso, las puestas de sol maravillosas desde ese lugar, el. Hotel RIU Jalisco, calidad y servicio en general muy bien, recomendable todos sus alimentos, calidez del personal, es para disfrutarse toda su estancia en dichoestablecimiento.

Mqrio Gonzale

Dec 31, 1969

El hotel está increíble, la atención es muy buena. Es un lugar muy cómodo para estar en familia, donde las albercas son aptas para los niños y para los adultos. La comida es variaday el diseño es muy bonito

Guillermo Luevanos Morales

Dec 31, 1969

El general en hotel está bien el personal siempre es muy amable, pero por el precio esperas un poco más, las habitaciones no están mal pero necesitan ser modernizadas y la playa muy limpia.

Anna Paula CM

Dec 31, 1969

El hotel es excelente de verdad, tuvimos siempre muy buena atención y la comida estaba riquísima. Volvería a ir definitivamente.

Daniel Azpeitia

Dec 31, 1969

Excelente atención y servicio muy práctico la forma de estancia tienen una plataforma digital que te indica que eventos tendrán y el mapa del hotel el Check-in está muy práctico y rápido Recomendado

Guillermo Rangel

Dec 31, 1969

Bonito el lugar no más q por el motivo de la pandemia . Te limitan a varias cosas del hotel

Alfredo Benítez

Dec 31, 1969

Muy buen lugar para descansar, comer y disfrutar, excelentes instalaciones y muy buena atención.

Alfredo Herrera

Dec 31, 1969

Precio beneficios no vale la pena .

Enrique Sauceda

Dec 31, 1969

Limpieza, barra de alimentos surtida y ordenada, bares con gente amable, personal bien capacitado y atento, recepcion bien informada y dispuesta a atender cualkier problema. Todo bueno y bonito. Gracias.

Humberto Nava

Dec 31, 1969

Muchas gracias Riu sus empleados me hicieron sentir en mi casa las instalaciones fantasticas limpias y listas para comenzar cada dia. La comida deliciosa OMG.En Fin de mi parte les doy la mejor de las recomendaciones... El aire acondicionado pudo haber estado un poco mas frio. Gracias si Dios quiere volveremos pronto

Luis Gerardo Rangel Chavez

Dec 31, 1969

Pésimo servicio me cobraron una multa que yo no hice y no me mostraron evidencia

Georgina Ajuria

Dec 31, 1969

De mis favoritos aunque está vez la comida no estuvo tan rica como antes. Platillos repetitivos, un poco sin sabor. La atención del personal es extraordinaria y las instalaciones excelentes. Respetaron al 100% el protocolo de salud y los empleados siempre atentos de que cada huésped lo siguiera tal cual.

Elba Gonzalez

Dec 31, 1969

Me gusta mucho y tiene muy buena comida y son muy atentos 😃

Nivardi Hp

Dec 31, 1969

Los meseron dejaron mucho que desear, y las albercas también. De ahi en mas, sin queja.

Simonhey Garcia

Dec 31, 1969

Apenas llegue, el trato es excelente... Seguire viendo que mas sorpresas nos tiene preparado este Hermoso HOTEL!!!

Daniel Jayo

Dec 31, 1969

Excelentes vacaciones para el 40 cumpleaños de mi esposa. No daban ganas de irse, no daban. La comida variada y deliciosa. Todo el día a disposición. La bebida lo mismo. Linda playa, lindas albercas, empleados de excelente humor. Qué más se puede pedir? Mención especial para Jorge y su aquagym y para el gato Tintin.

Marissa Castillo

Dec 31, 1969

El aire acondicionado muy mal en mi habitación pero en todo lo de mas esta muy bien las intalaciones la playa muy buena el servicio excelente

Luis Enrique Venegas diaz

Dec 31, 1969

Todo muy bonito muy buen hotel .solo que al reservar no te Disen que hay cocodrilos y no puedes entrar al mar

Ivaneduardo Alvarezkomura

Dec 31, 1969

Muy buen lugar el personal muy amable instalaciones muy lindas bonitas un 10

Héctor ricardo Flores

Dec 31, 1969

Es una experiencia maravillosa y muy genial ya que puedes descansar jugar con amigo y relajarte sin ningún problema y también que los trabajadores son muy alegres y les gusta conversar es algo místico y fabuloso

Viri Muñoz

Dec 31, 1969

Me encantó el lugar, la atención que te ofrece el personal solo hubo un pequeño detalle en la habitación por eso les doy 4 estrellas

Margarita Gonzalez alvarado

Dec 31, 1969

Super y una felicitación a los chefs

Alfredo Macias

Dec 31, 1969

Esperaba más lujo de las habitaciones tuve mi Chis imperfectos en el aire acondicionado. En el baño. No me cambiaron las sábanas del diario

Nancy Hernandez

Dec 31, 1969

Bien estuvo bien todo la comida todo menos las abitación le hacen falta refrigerios skanks decoraciones un sillón más cómodo y en las albercas poner un tobogan tan siquiera 🙂

ALFREDO Gudino

Dec 31, 1969

Ya había estado en este hotel anteriormente, conserva el buen servicio, calidad y atención en todo lo que ofrece un hotel todo incluido, solo que en el show noche Mexicana, se vieron muy mal al llevar un Mariachi integrado con 5 elementos, y muy desentonados, pésima imagen, para algo que nos representa a nivel mundial.

Maria Torres

Dec 31, 1969

Exelente lugar para pasarla en familia .muy amables las personas que trabajan ahi.las intalaciones muy limpias bufete muy completo para todos los gustos..

Carlos De la o

Dec 31, 1969

Excelente lugar para vacacionar 😎👍 súper recomendable

Yolanda Angélica Santillán Velázquez

Dec 31, 1969

Todo super bien, comida riquísima, limpieza, etc. Regresaré sin pensarlo 😃

Eagleabraham

Dec 31, 1969

Un Hotel muy bien ubicado, excelente servicio y habitaciones muy cómodas

Raquel Acosta

Dec 31, 1969

Pésimo servici, tanto el estado de las habitaciones, ventilador, aire acondicionado y la televicion no se ve, vallan al decamdoron mas barato y mejor atención

Monica Herrera

Dec 31, 1969

Muy agradable y muy buen servicio

Luis Castellanos

Dec 31, 1969

mui buen servicio

Mayra Dominguez

Dec 31, 1969

Todo el personal es muy amable atento sociables todo muy limpio me gustó mucho

Elizabeth Mariscal

Dec 31, 1969

El hotel tiene muy buena atención y sus áreas están muy bien cuidadas y su variedad de comida están riquísimas y en pocas palabras no necesitassalir del hotel

Gilberto Torres

Dec 31, 1969

Muy buen servicio

Esthela Landeros

Dec 31, 1969

Super cómodo las estancias y el personal muy atento

Ignacio Pérez

Dec 31, 1969

excelente lugar, habitaciones e instalaciones comfortables, buena comida en todos sus restaurantes, espectáculos nocturnos de gran calidad, pero sobre todo la atención de todo el personal es excelente...

Nextours. Guzman

Dec 31, 1969

Mi habitacion no le funciono el aire acondicionado y x mas q marque a recepción y fui personalmente a decirles no hicieron nada y asi dormimos un calor insoportable

Carlos Estrada

Dec 31, 1969

El mejor hotel, con las mejores comodidades y un excelente lugar para salir y disfrutar la mejor vista de Riu Jalisco🌴😎

Jose luis Alvarez

Dec 31, 1969

Esta muy bien el hotel excelente servicio y el personal muy amble me encanto👍😉

Cesar Tavares

Dec 31, 1969

Muy buen servicio

Carlos Silva

Dec 31, 1969

Excelente servicio, aunque por la contingencia sanitaria hay algunas restricciones.

Noe Limon

Dec 31, 1969

Estuvo excelente, el servicio, la atención, amabilidad fueron de 100, la comida estuvo muy deliciosa, nuestra Luna de Miel fue Maravillosa, y sobre todo el precio estuvo muy bien, muy recomendable

Jorge A. Estrada

Dec 31, 1969

Está bien el hotel pero la calidad de los snacks no es buena. Por lo demás bien

Ricardo Escorza

Dec 31, 1969

Tiene un protocolo de sanidad excelente servicio muy bueno en todos los sentidos alimentos lo recomiendo y regresaré a hospedarme en esta cadena con gustó 5 estrellas

Alejandro Mora

Dec 31, 1969

buen servicio

CrisBeth Loza

Dec 31, 1969

Solo que está vez era necesario usar cubre bocas cada vez que ordenaba bebida o al entrar a los restaurantes para consumir alimentos pero por salud es un buen protocolo

Carlos Fco Espinoza

Dec 31, 1969

Buena atención del personal, pero las duchas no estaban muy limpias, la comida u el servicio en los restaurantes excelente!!

CaRoLiNa EsCoBeDo

Dec 31, 1969

Cómodas instalaciones y muy buen servicio por parte del personal.

Laura F.F.

Dec 31, 1969

Durante mi visita este 2020 me percate del cambio tan drastico que ha tenido el hotel, en cuanto servicio infraestructura comida, calidad de alimentos nose que paso pero estoy desepcionadayo como mi familia de 10 se fue a un4.

Carlos Guerrero

Dec 31, 1969

Muy buen servicio

Hector Hugo Barragan Perez

Dec 31, 1969

Execente trato... comida todo el día solo lo malo es q usan demaciado hielo en las bebidas y quedan un poco desabridas

Jose De Jesus Garcia Rodriguez

Dec 31, 1969

Buena atención muy limpio gracias a todos

Juan Hernandez Arango

Dec 31, 1969

Buen lugar para vacaciones solo que hay poco personal para atender

Omar Leon

Dec 31, 1969

Comida rica trató exelente tienes que conocerlo te aseguro que no te arrepentirás

Beatriz Tafoya

Dec 31, 1969

Porque me atendieron muy bien las instalaciones muy limpias y confortable y la comida riquisima

Julio Garcia

Dec 31, 1969

Ninguna medida en restaurantes y área de albercas contra covid. Limpian las mesas con un trapo sucio y sobre está ponen los cubiertos con los manteles de los comensales anteriores ..

MrsFozzy

Value for money, donât be put off just be realistic ð

We just returned today from the Jalisco and am here to give our honest experience. We read great reviews when we booked, then worried sick as the holiday approached as some worrying reviews appeared...

sonnylouis33

Lovely hotel overall

My partner and I visited this hotel during September. We found the hotel to be very clean and well maintained The choice of food was varied and overall quite good. However we did find that in the...

Liza M

Hoilday with Friends

Stay away from this hotel unless you enjoy what i can only compare with what i imagine an18-30club holiday would be like....Loud Music, Drunken Behaviour,smoking in the pool,fighting between some...

Dumpbear

Very Pleased with this Resort

We booked this resort on a good deal from Sunwing with another couple. This is first time to this area but have been to Mayan Riviera, Cuba and DR many times. At the price point paid we agreed that...

franchuk21

I was surprised and pleased.

I don't usually stay in all-inclusives in Mexico - but this place was such a good deal that I decided to give it a try. I was surprised and pleased by my one week stay there in November 2021. The...

jasonwP169OG

Brown Shower Water

If you like to bath in brown stinky water in the comfort of your very own shower in your room, then this is the resort for you. If you want to wash off the chlorine from the pool and the take out the...

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